Welcome to ChowChallenge (hereinafter referred to as "the Game"), a game provided by Shichuangrun Co Limited (hereinafter referred to as "we" or "us"). These Terms of Service (hereinafter referred to as "the Terms") are designed to clarify the rights and obligations between you and us regarding the use of the Game. Before you start using the Game, please read and fully understand the entire content of these Terms, especially the key provisions related to liability limitations, dispute resolution, etc. By clicking "Accept" or starting to use the Game, you indicate that you have read, understood, and voluntarily agreed to be bound by these Terms. If you do not agree to any part of these Terms, please do not use the Game.
We are committed to providing you with a diverse and entertaining gaming experience, including various level challenges, character development, item systems, and other exciting gameplay features, as well as complementary game communities, leaderboards, and other practical functions. However, based on business development, technological upgrades, and other reasonable considerations, we reserve the right to adjust, update, or terminate the game content and features at any time. Except as otherwise required by laws and regulations, we will not be liable to you or any third party for such changes. However, we promise to notify you in advance in a reasonable and prominent manner if significant changes are to be implemented, so that you can be informed and prepare accordingly.
To ensure a smooth gaming experience, we will make every effort to maintain the stable operation of the game servers and promptly fix any game vulnerabilities. However, due to the complexity of the internet environment and the inherent limitations of current technology, occasional service interruptions, delays, or minor game flaws are inevitable. In such cases, we will take effective measures to restore services as soon as possible. Except as required by laws and regulations, we will not be liable for any inconvenience caused. If service interruptions last for an extended period or affect a wide range of users, we may provide compensation, such as in-game virtual items or limited-time privileges, to minimize the negative impact on your gaming experience.
When registering an account, you must provide true, accurate, complete, and legally valid personal information. If the information you provide is false, misleading, incomplete, or violates laws and regulations, it may result in account registration failure, account suspension, or other restrictions. You will bear all legal consequences and responsibilities arising from such actions.
You are solely responsible for the security of your account and password. You must take reasonable and necessary security measures, such as setting a strong password, changing it regularly, avoiding logging in on insecure networks, and never sharing your account credentials with others. If your account is compromised due to your negligence or fault, you must notify us immediately. Except as otherwise required by laws and regulations, we will not be liable for any adverse consequences arising from account compromise, including but not limited to loss of virtual property or infringement of third-party rights.
Without our prior written consent, you are strictly prohibited from lending, renting, sharing, transferring, or otherwise providing your account to any third party. If you violate this rule, we reserve the right to suspend or restrict your account without prior notice. You will bear full responsibility for any losses caused to you or third parties as a result.
While using the Game, you must strictly comply with national laws and regulations, social ethics, and public order. You must not use the Game to engage in any illegal activities, including but not limited to disseminating obscene,恐怖, violent, or gambling-related content, committing fraud, money laundering, or infringing on others' intellectual property rights, reputation rights, privacy rights, or other legitimate rights. If you violate these rules, you will bear all legal responsibilities. We reserve the right to cooperate with law enforcement authorities, suspend your account, or take other disciplinary measures, and may seek compensation from you to maintain the Game's healthy ecosystem and legal order.
You must treat other players and our staff with respect and avoid using insulting, offensive, discriminatory language, or engaging in harassment, abuse, or defamation. If you encounter such behavior from other players, you can report it to us, and we will handle it promptly in accordance with these Terms and internal guidelines to ensure your gaming experience is not negatively affected.
You must not use any unfair means to interfere with or disrupt the normal operation of the Game, including but not limited to using cheat programs, exploiting game vulnerabilities for unfair advantages, manipulating scores or items, or tampering with game data. If such behavior is detected, we will take severe measures, including account suspension, permanent removal of ill-gotten gains, or long-term restrictions. We also reserve the right to pursue legal action, including criminal or civil liability, to protect the Game's fair competitive environment and the legitimate rights of players.
All intellectual property rights in the Game and related services, including but not limited to the game software, graphics, music, sound effects, text, character designs, trademarks, and patents, belong to us or our authorized third parties. You are only permitted to use the Game within the scope explicitly allowed by these Terms. You must not copy, modify, distribute, reverse engineer, decompile, disassemble, or create derivative works based on the Game. Any such actions will constitute a serious infringement of our intellectual property rights, and we reserve the right to demand that you cease such actions and pursue legal remedies, including compensation for damages.
If you create original content, such as game guides, videos, or artwork, while using the Game, and such content complies with these Terms and applicable laws, you grant us a global, perpetual, free, non-exclusive license to use, modify, reproduce, distribute, and publicly display the content for promotional or other legitimate business purposes. We will respect your rights, such as attribution, to achieve mutual benefits and encourage more high-quality creations.
We highly value your privacy. For details on how we collect, use, store, share, and protect your personal information in accordance with laws and regulations, please read our ChowChallenge Privacy Policy. By agreeing to these Terms, you consent to our handling of your personal information in accordance with the Privacy Policy. If you have any questions, objections, or suggestions regarding the Privacy Policy, please contact us using the contact information provided in the Privacy Policy. We will address your concerns promptly and appropriately.
To ensure the sustainable operation and development of the Game, we may display various types of advertisements, including image ads, video ads, and interactive ads. You understand and agree that you may encounter these ads while using the Game. We will make every effort to ensure that the ads are reasonable, moderate, and relevant, minimizing interference with your gaming experience and striving to achieve a balance between ad display and player experience.
We may collaborate with professional advertising partners to deliver personalized ads based on your gaming behavior and preferences. However, we will strictly comply with applicable laws and regulations and the Privacy Policy to ensure your privacy is not violated. If you do not wish to receive personalized ads, you can easily disable this feature in the Game settings. We will respect your choice and stop delivering personalized ads to you.
From time to time, we may organize various promotional activities, such as referral rewards or limited-time offers. When participating in such activities, you must strictly follow the activity rules, which form an integral part of these Terms. If you violate the activity rules, we reserve the right to disqualify you or revoke any rewards issued, to maintain the fairness and order of the activities.
If you choose to make in-game purchases, such as buying virtual currency, items, or subscription services, you must follow our payment process and requirements. During the payment process, you must ensure that your payment information is accurate. If payment fails, is duplicated, or encounters other issues due to your own reasons, you must resolve the issue with the payment service provider. We will provide necessary assistance to help you resolve the issue.
The virtual currency and items you purchase are only for use within the Game and do not have real-world monetary value. Except as otherwise required by laws and regulations or explicitly permitted by these Terms, you must not transfer, trade, or exchange these items for cash, to maintain the stability and fairness of the in-game economy.
Regarding refunds, we will handle them strictly in accordance with applicable laws and regulations and the payment service provider's policies. Generally, due to the special nature of virtual items, refunds are not allowed once a purchase is completed, except in cases of game malfunctions or our clear fault. If you believe you are eligible for a refund, please follow our designated refund process. We will review your request promptly and process the refund as soon as possible to protect your legitimate rights.
The Game and related services are provided "as is" and "as available." While we make every effort, we cannot guarantee that the Game and related services will always be error-free, uninterrupted, or meet all your expectations. For service interruptions, data loss, or account issues caused by force majeure (such as natural disasters, government actions, social unrest, network failures, hacker attacks, etc.), technical difficulties, third-party service failures, or other similar reasons, we will not be liable, except as otherwise required by laws and regulations. However, we promise to inform you promptly and make every effort to minimize losses and restore services.
We will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages (including but not limited to loss of profits, business interruption, data loss, or reputational damage) arising from your use of the Game and related services, except as otherwise required by laws and regulations. We encourage you to take reasonable self-protection measures, such as regularly backing up game data, to reduce potential risks.
We reserve the right to revise these Terms based on changes in laws and regulations, business development needs, or other reasonable reasons. If we plan to make significant changes to these Terms, we will notify you in advance through prominent in-game notices, emails, or other appropriate methods. The changes will take effect after a reasonable period following the notice. If you continue to use the Game after the changes take effect, it will be deemed that you have read, understood, and agreed to the revised Terms. If you do not agree to the revised Terms, you should stop using the Game immediately to protect your rights.
These Terms are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, ensuring legal certainty and authority.
If any dispute arises between you and us regarding these Terms or the use of the Game and related services, both parties shall first attempt to resolve the dispute through friendly negotiation. If negotiation fails, both parties agree to submit the dispute to the Hong Kong International Arbitration Centre for arbitration in accordance with its then-effective arbitration rules. The arbitration award shall be final and binding on both parties, ensuring fair and efficient dispute resolution.
If you encounter any issues, have any questions, or wish to provide feedback while using the Game and related services, please feel free to contact us at service@shichuangrun.com. Our professional team will assist you promptly and ensure your gaming experience is smooth and enjoyable.